Horizon Health Services Hertel Recovery Buffalo

A complete outpatient program at Horizon Health Services Hertel Recovery Center treats substance use disorders alongside co-occurring disorders. How care is delivered reflects the center's trauma-informed approach, and plans are shaped around each person's diagnosis and situation instead of one fixed template.

At this Buffalo location, participants gain practical coping tools and work on building meaningful relationships in a supportive setting. The program is designed for people who live in the community and attend appointments, so family life and daily routines can continue alongside treatment. Outpatient addiction treatment in Buffalo NY with trauma-informed care means the clinical team considers past experiences when planning counseling and support.

Because the center is not residential, it does not provide housing or overnight monitoring. That distinction matters when you are weighing options for someone who needs a place to stay or round-the-clock supervision.

Outpatient programs and therapy choices

The center lists outpatient care as its care level, typically a 5-day program. That short window suggests a focused, structured start rather than a stay lasting months. The mix includes individual counseling, group therapy and family therapy, and clinicians may draw on cognitive behavioral therapy or dialectical behavior therapy depending on the diagnosis. Outpatient rehab in Buffalo NY offering counseling plus Twelve Step support gives people more than one route for working on change.

The center lists Twelve Step facilitation among its approaches, and for people unable to come in person, online therapy is offered. Trauma-specific therapy, life skills work and continuing care complete the offerings, with recovery coach support and employment counseling available after the program ends. Should your family member require more intensive care than outpatient, the center can determine that through an assessment.

1. Twelve Step
2. Group Therapy
3. Life Skills
4. Family Therapy
5. Online Therapy
6. Cognitive Behavioral Therapy
7. Trauma-Specific Therapy
8. Twelve Step Facilitation
9. Dialectical Behavior Therapy
10. 1-on-1 Counseling

Who the Hertel program is built for

1. Men and women of any gender who are in need of structured outpatient care
2. Young adults, adolescents and children, which makes it unusual among Buffalo programs
3. Older adults who want treatment close to home
4. Veterans looking for care that understands military experience
5. Individuals who identify as LGBTQ+ and seek a program that reflects their circumstances
6. People with trauma histories, post traumatic stress disorder, anger concerns or perinatal mental health needs
7. People facing chronic relapse, or substance use and mental health conditions occurring together
8. People who want help cutting back on smoking as part of a broader plan

Program length, size and languages

The typical program length shown is 5 days, making this a short outpatient contact period instead of a months-long residential stay. Services are provided from an office at 699 Hertel Avenue, Suite 350, and the language of service is English. This setting has no residential beds, meal service or housing, which matters if your family member needs somewhere to stay while getting well. Buffalo outpatient rehab center on Hertel Avenue with English-language services keeps care close to home for city residents.

Payment and coverage at this center

The listing shows cash pay rates, and outpatient care often goes through insurance, but center staff have to verify your specific plan before anyone can tell you what you will owe. When you call, have the member ID from the card ready and ask which of the therapies listed above are covered, plus whether prior authorization is needed. The helpline can help you get that call started with nothing committed. If private insurance or Medicaid is yours ask the center to put coverage confirmation in writing before the first appointment.

Questions worth asking before admission

1. Will my insurance plan cover outpatient care at this location, and can you check benefits before my first appointment?
2. With a 5-day typical length, what happens on day six, and how is continuing care arranged?
3. Can you explain how trauma-informed care differs from what my family member experienced before?
4. Which therapies would be recommended for someone with both a substance use disorder and post traumatic stress disorder?
5. Is family therapy available, and can parents or a spouse take part in sessions?
6. How do recovery coach and employment counseling get set up after the program ends?